# FAQ

### Why is D24 not shown as a payment method in my store? <a href="#why-is-d24-not-shown-as-a-payment-method-in-my-store" id="why-is-d24-not-shown-as-a-payment-method-in-my-store"></a>

The credentials used in the setup process are not correct. Although it is very difficult for this to happen since there are the corresponding validations, it is a possibility that you should keep in mind, if it happens, verify that all steps have been completed correctly. If the problem persists, contact support.

### How can I visualize more information about my transactions? <a href="#how-can-i-visualize-more-information-about-my-transactions" id="how-can-i-visualize-more-information-about-my-transactions"></a>

From the [D24 panel](https://merchants.d24.com/login), you will be able to get more details about your transactions.

### Can I refund transactions? <a href="#can-i-refund-transactions" id="can-i-refund-transactions"></a>

From your Shopify store, in the order detail, you will have the **Refund** option with which you can return a transaction to your customer when required.

### Is the status of the payment made through D24 updated in Shopify? <a href="#is-the-status-of-the-payment-made-through-d24-updated-in-shopify" id="is-the-status-of-the-payment-made-through-d24-updated-in-shopify"></a>

If the payment is in status: **pending**, **approved** or **canceled**, this status will be updated in your store.

### Can I stop offering D24 as a payment method? <a href="#can-i-stop-offering-d24-as-a-payment-method" id="can-i-stop-offering-d24-as-a-payment-method"></a>

If you no longer wish to offer D24 as a means of payment in your store, go to **Applications** from Shopify and in the D24 app select the **Uninstall** option. Remember that when you want to offer the payment method again, you just have to reinstall the app.


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