| The cashout was accepted by Onspot but it wasn't sent to the bank yet. It can still be Canceled. See [Cancel Cashout](https://docs.pandablue.com/api-documentation/cashouts-api/endpoints/cashout-cancel-endpoint) |
| 1 | 
| The money reached the customer's account |
| 2 | 
| The cashout was cancelled by you |
| 3 | 
| The cashout was rejected **by the bank** due to invalid bank account, account closed, etc. |
| 4 | 
| The cashout was sent to the bank for processing. At this point it can't be cancelled anymore |
| 5 |  | Cashout set to on hold by you. It won't be processed until manually changed again to Pending status |
## **Cashout Rejection Error Codes**
The error information is the one (if) provided by the Bank.
| Code | Name | Description |
| ---- | --------------------------------------- | ----------------------------------------------- |
| 800 | `ERROR_ACCOUNT_INCORRECT` | Invalid bank account |
| 801 | `ERROR_ACCOUNT_CLOSED` | Bank account is closed |
| 802 | `ERROR_AMOUNT_INCORRECT` | Invalid amount |
| 803 | `ERROR_BANK_INVALID` | Invalid bank code |
| 804 | `ERROR_BANK_BRANCH_INCORRECT` | Invalid bank branch |
| 805 | `ERROR_BENEFICIARY_DOCUMENT_ID_INVALID` | Invalid beneficiary document |
| 806 | `ERROR_BENEFICIARY_NAME_INCORRECT` | Beneficiary name doesn't match bank details |
| 807 | `ERROR_REJECTED_BY_BANK` | Rejected by bank |
| 808 | `ERROR_OTHER` | Other error |
| 809 | `WITHDRAWAL_EXPIRED` | Withdrawal expired |
| 810 | `LIMIT_EXCEEDED` | Beneficiary limit exceeded |
| 811 | `RISK_POLICY` | Violates bank risk policy |
| 812 | `BLOCKED_FROZEN_ACCOUNT` | Bank account blocked/frozen |
| 813 | `DOCUMENT_ACCOUNT_MISMATCH` | Beneficiary document doesn't match bank details |
| 814 | `INVALID_PIX_KEY` | Invalid Pix Key |
| 815 | `INVALID_IFSC_CODE` | Invalid IFSC code |
| 816 | `INVALID_ACCOUNT_OR_IFSC_CODE` | Invalid bank account or IFSC code |
| 817 | `INVALID_NBIN` | Invalid NBIN |
| 818 | `ACCOUNT_UNABLE` | The bank account is unable to receive transfers |
| 819 | `INVALID_ACCOUNT_TYPE` | Invalid bank account type |
| 820 | `REJECTED_BY_MERCHANT_REQUEST` | Rejected by merchant's request |
## **Cashout Internal Error Codes**
| Code | Description |
| ---- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 300 | Invalid params + \[param name] + \[reason] |
| 302 | Invalid control string. [Click here for instructions](https://docs.pandablue.com/api-documentation/cashouts-api/technical-and-security-aspects/calculating-the-payload-signature) |
| 303 | Invalid bank code |
| 401 | Invalid credentials |
| 402 | Unregistered IP address (Go to API Access to whitelist the IP in the Merchant Panel) |
| 502 | Invalid request body - Please check that the JSON is well formatted |
| 503 | The transaction cannot be processed as the user has reached their financial capacity, please provide proof of winnings. |
| 504 | User unauthorized due to cadastral situation. |
| 508 | Limit exceeded: {TRANSACTION\|DAILY\|MONTHLY\|USER MONTHLY QUANTITY} |
| 509 | Cashout not found with this ID |
| 510 | Invalid status: cashout is not Pending |
| 511 | External ID already used |
| 514 | Insufficient funds |
| 515 | Invalid user status: {BLACKLISTED\|BLOCKED\|SUSPENDED} |
| 518 | Country not available |
| 519 | Merchant not enabled. Contact your Account Manager |
| 524 | Invalid Credentials. Contact | Reason Code | HTTP Code | Type | Message | Description |
|---|---|---|---|---|
| 101 | 400 | USER_REJECTED_KYC_CHECK | Transaction related to blacklisted user. | The transaction was rejected because one of its attributes was related to a blacklisted user |
| 102 | 400 | USER_REJECTED_KYC_CHECK | Email risk | High risk detected by our fraud prevention engine related to the user's email address |
| 103 | 400 | USER_REJECTED_KYC_CHECK | Credit card risk | High risk detected by our fraud prevention engine related to the credit card used |
| 104 | 400 | USER_REJECTED_KYC_CHECK | User rejected after KYC check | User rejected by our KYC controls |
| 105 | 400 | USER_REJECTED_KYC_CHECK | Underage user detected | User does not meet the minimum age requirement |
| 106 | 400 | USER_REJECTED_KYC_CHECK | Mismatch between user name and document name | The user's name does not match the name associated with the document provided |
| 107 | 400 | USER_REJECTED_KYC_CHECK | Document status is not OK | Some irregularities have been detected while validating the document information |
| 108 | 400 | USER_REJECTED_KYC_CHECK | PEP user detected | The user is a Politically Exposed Person (PEP) |
| 109 | 400 | USER_REJECTED_KYC_CHECK | High risk detected | High risk detected by our fraud prevention engine |
| 110 | 400 | USER_REJECTED_KYC_CHECK | Failed biometric check | Something went wrong while performing the biometric check on the user |
| 111 | 400 | USER_REJECTED_KYC_CHECK | Failed OTP verification | Something went wrong while performing the OTP check on the user |
| 112 | 400 | USER_REJECTED_KYC_CHECK | 3DS Authentication failed | Transaction rejected due to failed 3DS |
| 113 | 400 | USER_REJECTED_KYC_CHECK | Document does not exist | Invalid Document |
| 114 | 400 | USER_REJECTED_KYC_CHECK | User rejected after CNPJ validations | Invalid/Irregular CNPJ (Brasil Only) |
| 115 | 400 | USER_REJECTED_KYC_CHECK | Invalid document format | Format of the provided document is invalid. (Mexico Only) |
| 116 | 400 | USER_REJECTED_KYC_CHECK | Sportsman User | Sportsman User |
| 117 | 400 | USER_REJECTED_KYC_CHECK | Related to Sportsman User | Related to Sportsman User |
| 118 | 400 | USER_REJECTED_KYC_CHECK | National Sanction List | User has been identified on national sanction lists |
| 119 | 400 | USER_REJECTED_KYC_CHECK | International Sanction Lists | User has been identified on international sanction lists |
| 120 | 400 | USER_REJECTED_KYC_CHECK | Regulatory reasons | Rejected due to regulatory reasons |
| 121 | 400 | USER_REJECTED_KYC_CHECK | Velocity check | Rejected due to velocity check |