# API Codes ## **Cashout Status Codes** | Code | Meaning | Description | | :--: | :-----------------------------------------------------------------: | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 0 | | The cashout was accepted by Onspot but it wasn't sent to the bank yet. It can still be Canceled. See [Cancel Cashout](/api-documentation/cashouts-api/endpoints/cashout-cancel-endpoint.md) | | 1 | | The money reached the customer's account | | 2 | | The cashout was cancelled by you | | 3 | | The cashout was rejected **by the bank** due to invalid bank account, account closed, etc. | | 4 | | The cashout was sent to the bank for processing. At this point it can't be cancelled anymore | | 5 | ![](/files/MUsyplC1BSBUM2PyZDm0) | Cashout set to on hold by you. It won't be processed until manually changed again to Pending status | ## **Cashout Rejection Error Codes** The error information is the one (if) provided by the Bank. | Code | Name | Description | | ---- | --------------------------------------- | ----------------------------------------------- | | 800 | `ERROR_ACCOUNT_INCORRECT` | Invalid bank account | | 801 | `ERROR_ACCOUNT_CLOSED` | Bank account is closed | | 802 | `ERROR_AMOUNT_INCORRECT` | Invalid amount | | 803 | `ERROR_BANK_INVALID` | Invalid bank code | | 804 | `ERROR_BANK_BRANCH_INCORRECT` | Invalid bank branch | | 805 | `ERROR_BENEFICIARY_DOCUMENT_ID_INVALID` | Invalid beneficiary document | | 806 | `ERROR_BENEFICIARY_NAME_INCORRECT` | Beneficiary name doesn't match bank details | | 807 | `ERROR_REJECTED_BY_BANK` | Rejected by bank | | 808 | `ERROR_OTHER` | Other error | | 809 | `WITHDRAWAL_EXPIRED` | Withdrawal expired | | 810 | `LIMIT_EXCEEDED` | Beneficiary limit exceeded | | 811 | `RISK_POLICY` | Violates bank risk policy | | 812 | `BLOCKED_FROZEN_ACCOUNT` | Bank account blocked/frozen | | 813 | `DOCUMENT_ACCOUNT_MISMATCH` | Beneficiary document doesn't match bank details | | 814 | `INVALID_PIX_KEY` | Invalid Pix Key | | 815 | `INVALID_IFSC_CODE` | Invalid IFSC code | | 816 | `INVALID_ACCOUNT_OR_IFSC_CODE` | Invalid bank account or IFSC code | | 817 | `INVALID_NBIN` | Invalid NBIN | | 818 | `ACCOUNT_UNABLE` | The bank account is unable to receive transfers | | 819 | `INVALID_ACCOUNT_TYPE` | Invalid bank account type | | 820 | `REJECTED_BY_MERCHANT_REQUEST` | Rejected by merchant's request | ## **Cashout Internal Error Codes** | Code | Description | | ---- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- | | 300 | Invalid params + \[param name] + \[reason] | | 302 | Invalid control string. [Click here for instructions](/api-documentation/cashouts-api/technical-and-security-aspects/calculating-the-payload-signature.md) | | 303 | Invalid bank code | | 401 | Invalid credentials | | 402 | Unregistered IP address (Go to API Access to whitelist the IP in the Merchant Panel) | | 502 | Invalid request body - Please check that the JSON is well formatted | | 503 | The transaction cannot be processed as the user has reached their financial capacity, please provide proof of winnings. | | 504 | User unauthorized due to cadastral situation. | | 508 | Limit exceeded: {TRANSACTION\|DAILY\|MONTHLY\|USER MONTHLY QUANTITY} | | 509 | Cashout not found with this ID | | 510 | Invalid status: cashout is not Pending | | 511 | External ID already used | | 514 | Insufficient funds | | 515 | Invalid user status: {BLACKLISTED\|BLOCKED\|SUSPENDED} | | 518 | Country not available | | 519 | Merchant not enabled. Contact your Account Manager | | 524 | Invalid Credentials. Contact | | 525 | Close loop rejection | | 526 | Invalid currency | | 533 | Invalid Amount. The minimum amount is {currency} {amount} or equivalent in USD | | 537 | Could not make the cashout. Contact | | 538 | Invalid account status: {BLACKLISTED} | | 539 | Payout method unavailable. The country and/or bank selected is not available. Please check with your Account Manager | | 540 | Beneficiary email or phone is required | | 541 | email already used by another beneficiary | | 542 | phone already used by another beneficiary | | 543 | must be a[ valid phone number](/specifications/countries-specifications.md#phone-numbers-validations) | | 566 | Bank Code disabled | | 702 | Could not cancel cashout | | 703 | Could not make the cashout. Contact | ## **Cashout Status Rejection Error Codes** The error information is the one (if) provided by the Bank. | Code | Name | Description | | ---- | --------------------------------------------------- | ------------------------------------------------------- | | 510 | `Invalid status transition` | Status transition does not meet cashout status workflow | | 509 | `Cashout not found with this ID` | There is no cashout under provided ID | | 521 | `Status ... not supported for this type of request` | Provided Status does not exist | ### Fraud Reason Codes for KYC Errors
Reason CodeHTTP CodeTypeMessageDescription
101400USER_REJECTED_KYC_CHECKTransaction related to blacklisted user.The transaction was rejected because one of its attributes was related to a blacklisted user
102400USER_REJECTED_KYC_CHECKEmail riskHigh risk detected by our fraud prevention engine related to the user's email address
103400USER_REJECTED_KYC_CHECKCredit card riskHigh risk detected by our fraud prevention engine related to the credit card used
104400USER_REJECTED_KYC_CHECKUser rejected after KYC checkUser rejected by our KYC controls
105400USER_REJECTED_KYC_CHECKUnderage user detectedUser does not meet the minimum age requirement
106400USER_REJECTED_KYC_CHECKMismatch between user name and document nameThe user's name does not match the name associated with the document provided
107400USER_REJECTED_KYC_CHECKDocument status is not OKSome irregularities have been detected while validating the document information
108400USER_REJECTED_KYC_CHECKPEP user detectedThe user is a Politically Exposed Person (PEP)
109400USER_REJECTED_KYC_CHECKHigh risk detectedHigh risk detected by our fraud prevention engine
110400USER_REJECTED_KYC_CHECKFailed biometric checkSomething went wrong while performing the biometric check on the user
111400USER_REJECTED_KYC_CHECKFailed OTP verificationSomething went wrong while performing the OTP check on the user
112400USER_REJECTED_KYC_CHECK3DS Authentication failedTransaction rejected due to failed 3DS
113400USER_REJECTED_KYC_CHECKDocument does not existInvalid Document
114400USER_REJECTED_KYC_CHECKUser rejected after CNPJ validationsInvalid/Irregular CNPJ (Brasil Only)
115400USER_REJECTED_KYC_CHECKInvalid document formatFormat of the provided document is invalid. (Mexico Only)
116400USER_REJECTED_KYC_CHECKSportsman UserSportsman User
117400USER_REJECTED_KYC_CHECKRelated to Sportsman UserRelated to Sportsman User
118400USER_REJECTED_KYC_CHECKNational Sanction ListUser has been identified on national sanction lists
119400USER_REJECTED_KYC_CHECKInternational Sanction ListsUser has been identified on international sanction lists
120400USER_REJECTED_KYC_CHECKRegulatory reasonsRejected due to regulatory reasons
121400USER_REJECTED_KYC_CHECKVelocity checkRejected due to velocity check
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