Notifications
Learn about how the notifications for refunds works
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Learn about how the notifications for refunds works
Last updated
Was this helpful?
Every time a refund changes its status, we will send you an asynchronous notification to the notification_url you sent in the refund request or the one you have configured under the section "Settings -> API Access" of our Merchant Panel containing the ID of the refund.
Once received the notification, you should check its new status with the and update it on your end accordingly.
Field
Format
Description
refund_id
Number
In case that for some reason your server was unable to receive the notification and you returned an HTTP code different than 200, we will retry the notification up to 5 more times or until you respond with HTTP 200, whatever comes first.
The time between each of the 5 notifications attempts will be exponential: 5, 25, 125 and 625 minutes accordingly.
When the notifications fails to be sent, it will be shown like this in our Merchant Panel:
If you see the errors from the screenshot above, it means the refund was successfully completed and the money reached the customer's account/card but suddenly we couldn't notify you. Keep reading to know how to resend the notifications.
If you need to trigger the check status by receiving our notification, once the issue preventing you from receiving our notifications was fixed, you can go to the Merchant Panel, locate the refund and click on the three dots button under the "Status History" section and then "Resend notification" to force a new notification to be sent.
It can take up to 1 minute for the notification to be resent in PROD and 3 on STG.
ID of the refund. Use this ID to
Every time a refund changes its status, we will send you a notification so you can back.
In case your system was unable to receive the notification in any of the 5 attempts, you can always check its status with the
